Cancellation Letter Sample | Avoiding Client’s Disappointment

A cancellation letter plays a pivotal role in maintaining professional relationships while terminating agreements or subscriptions. This letter serves as a formal means of conveying your intention to discontinue a service or contract. Crafting a well-structured and courteous cancellation letter is not only a best practice but also a testament to your professionalism.

Get free business letter samples and writing stuff via your email:

In this blog post, we focus on writing cancellation letters, exploring their significance, structure, and tips for creating effective ones. On top of that, you will also some of the most common cancellation letters you might need when you do your business activities.

Understanding the Significance of Cancellation Letter


Cancellation letters are more than just formalities; they are instruments of transparency and respect in business relationships. Whether you’re canceling a service, subscription, or contract, these letters provide clarity and establish a record of your decision. They not only protect your interests but also demonstrate your commitment to ethical business practices.


The Structure of a Cancellation Letter


  1. Header:
    • Your name and contact information
    • Date of writing
  2. Recipient’s Information:
    • Name of the recipient or company
    • Address
  3. Salutation:
    • Use a respectful and appropriate salutation, such as “Dear [Recipient’s Name]”
  4. Opening Paragraph:
    • Clearly state the purpose of the letter – that you are canceling a service, subscription, or contract.
    • Mention the specific service or contract you are canceling.
  5. Reason for Cancellation:
    • In a concise and neutral tone, explain the reason for your decision to cancel.
    • Provide any relevant details, such as account numbers or contract dates, to facilitate the process.
  6. Offer Assistance:
    • Express your willingness to cooperate during the transition, if applicable.
    • Offer to return any equipment or complete any necessary paperwork.
  7. Closing Paragraph:
    • Express gratitude for the services provided (if applicable).
    • Reinforce your decision to cancel.
    • Leave the door open for future business relationships.
  8. Complimentary Close:
    • Use a formal closing, such as “Sincerely” or “Best Regards.”
  9. Signature:
    • Physically sign the letter above your typed name.


Tips for Creating an Effective Cancellation Letter


When you write a cancellation letter, bear in mind the following points so that your letter  will be effective in conveying your positive intention.


  1. Stay Courteous: Maintain a polite and respectful tone throughout the letter, regardless of the circumstances leading to the cancellation.
  2. Be Clear and Concise: Keep your message straightforward and to the point. Avoid unnecessary details or emotional language.
  3. Provide Ample Notice: Whenever possible, give adequate notice before canceling. This allows the other party to make necessary arrangements.
  4. Use Professional Language: Avoid jargon or slang, and keep the language professional and neutral.
  5. Proofread: Ensure your letter is free from grammatical errors and typos. A well-proofread letter reflects your attention to detail.
  6. Keep Records: Save a copy of the letter for your records. This can be useful for future reference.
  7. Send via Certified Mail: If you are canceling a significant contract or subscription, consider sending the letter via certified mail to confirm receipt.


Cancellation Letter Samples


These following cancellation letter samples are crucial for formally canceling various arrangements, contracts, or services. Please note that the specific content and format of these letters may vary depending on the situation and organization. Here they are:


Cancellation of Subscription Letter


Used to terminate a subscription service, such as a magazine, streaming platform, or software.

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number] [Date]

[Magazine Name]
[Subscription Department]
[City, State, ZIP Code]

Dear [Magazine Name] Subscription Department,

I am writing to formally request the cancellation of my subscription to [Magazine Name]. My subscription details are as follows:

Get free business letter samples and writing stuff via your email:

Subscriber Name: [Your Name]
Subscription Number: [Subscription Number]
Start Date: [Start Date]
Subscription End Date: [End Date]

Due to personal reasons, I regretfully must terminate my subscription. I have thoroughly enjoyed the content provided by your magazine during my subscription period, but I must discontinue it at this time.

Please process this cancellation request promptly and confirm it in writing. I understand that any remaining issues on my subscription will be refunded in accordance with your policy.

Thank you for your prompt attention to this matter. I appreciate the service I have received from [Magazine Name].


[Your Name]

[Signature (if sending a printed letter)]

Account Cancellation Letter Sample


This account cancellation letter is usually written to a customer who violates certain company’s policy. A bank can write this kind of letter to give sanctions to its customers.









Bank Central Bali
No. 1 Jl. Pendawa, Denpasar, Bali Telp. (0361)479865

March 9, 2020
Yasuaki Nagawa
3 Jl. Brahmana, Denpasar
Dear Mr. Nagawa,
Account Cancellation
We would like to inform you that your credit account number 123456789 has been temporarily disabled due to the delay in payments. We have taken every measure to resolve your consistently late payment of your bills for the last few months. According to our policy, any client who is not able to follow the terms shall be subject to deactivated accounts.
We have been trying to contact you for two weeks but we have not received any response from you. Therefore, we assume that you are having a financial problem. Nevertheless, we are pleased to give you the opportunity to resolve the problem. We believe we will be able to do more business transactions with you.
We kindly request that you can contact us at our customer service center so that we can make an agreement on how you can settle your accounts. Although we will offer you another way of payment, we are temporarily cancelling your account. We thank you for your good cooperation in this matter.
We look forward to hearing from you as soon as possible.
Sincerely yours,
Danny Suroso

Cancellation of Contract Letter


Having a business agreement, you sometimes have to write a contract cancellation to formally end a contract or agreement between with  your clients. See if this sample suits your situation.


Get free business letter samples and writing stuff via your email:

[Your Name]
[Your Address]
[City, State, Zip Code]
[Email Address]
[Phone Number]

[Recipient’s Name]
[Recipient’s Title]
[Company Name]
[Company Address]
[City, State, Zip Code]

Dear [Recipient’s Name],

I hope this letter finds you well. I am writing to formally notify you of the cancellation of the contract dated [Contract Date], which was entered into between [Your Company Name] and [Recipient’s Company Name].

After careful consideration and due to unforeseen circumstances, it has become necessary for us to terminate the aforementioned contract. This decision was not taken lightly, and we understand the implications and commitments involved.

In accordance with the terms and conditions outlined in the contract, we are providing [X days/weeks/months] notice of termination, which exceeds the required notice period as stipulated in the agreement. We are committed to ensuring a smooth transition during this period and will fulfill any outstanding obligations as specified in the contract.

We kindly request that you acknowledge this cancellation in writing to confirm the termination process. Additionally, please coordinate with our team to facilitate the return of any assets or materials related to the contract.

We appreciate the business relationship we have had with [Recipient’s Company Name] and regret any inconvenience this cancellation may cause. If you have any questions or require further information, please do not hesitate to contact me at [Your Email Address] or [Your Phone Number].

Thank you for your understanding, and we hope to maintain a positive working relationship in the future.


[Your Name]
[Your Title]
[Your Company Name]


Cancellation of Credit Card Letter


You can send this credit card cancellation letter  to a credit card company or a bank to close or cancel your credit card account.

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Your Email Address]

[Credit Card Company Name]
[City, State, ZIP Code]

Dear Sir/Madam,

I am writing to request the immediate cancellation and closure of my credit card account with your institution. I hold the credit card with the following details:

Account Number: [Your Account Number]
Cardholder Name: [Your Full Name]
Date of Birth: [Your Date of Birth]
Contact Number: [Your Contact Number]

I have made this decision after careful consideration of my financial situation. Closing this account is in my best interest and will help me maintain responsible financial management. I kindly request that you stop all further charges or transactions on this account.

Get free business letter samples and writing stuff via your email:

I would appreciate it if you could confirm this account’s closure in writing, along with a final statement of my outstanding balance, if any. Please send any necessary paperwork to my address mentioned above.

Thank you for your prompt attention to this matter. If you require any additional information or documentation, please do not hesitate to contact me at [Your Email Address] or [Your Contact Number].


[Your Full Name]

Cancellation of Event Letter


As an event organizer, you are responsible  to inform attendees about the cancellation of a scheduled event, conference, or seminar. Make sure you the letter in timely manner.


Dear [Attendee’s Name],

We regret to inform you that the upcoming seminar, “[Seminar Name],” scheduled for [Date] at [Location], has been canceled. This decision was not made lightly, and we sincerely apologize for any inconvenience it may cause.

The cancellation is due to unforeseen circumstances beyond our control, including [briefly explain the reason, if possible]. We understand the time and effort you had dedicated to attending this event, and we deeply regret any disruption to your plans.

Rest assured, we are actively working on rescheduling the seminar to a later date, and we will keep you updated on the new dates and details as soon as they are confirmed. Your registration fee will be fully refunded, and you will receive a separate communication regarding this process.

We appreciate your understanding and patience during this challenging time. If you have any questions or require further assistance, please do not hesitate to contact our customer support at [Contact Information].

Thank you for your continued support, and we look forward to welcoming you to our rescheduled seminar in the near future.


[Your Name]
[Your Title]
[Your Company Name]
[Contact Information]


Cancellation of Insurance Policy Letter


 As a policyholder, you can use this insurance policy cancellation letter to request the termination of your insurance policy, such as auto, health, or life insurance.


[Your Name]
[Your Address]
[City, State, ZIP Code]
[Policy Number]

[Insurance Company Name]
[City, State, ZIP Code]

Dear Sir/Madam,

I am writing to formally request the cancellation of my life insurance policy, which is currently held under policy number [Policy Number]. After carefully reviewing my financial situation, I decide that it is in my best interest to terminate this policy.

I kindly request that you process the cancellation of my policy effective [desired cancellation date], which should align with the end of the current billing cycle. I understand that any premiums paid beyond this date will be refunded to me accordingly.

Please find attached any necessary documentation to facilitate this process. If there are any additional forms or information required from my end, kindly inform me promptly.

I appreciate your prompt attention to this matter and request written confirmation of the policy’s cancellation. I would like to thank your company for the services provided during my time as a policyholder.


[Your Name]


Cancellation of Service Letter


You can send this letter to discontinue services such as internet, cable TV, or phone services provided by a company.


[Your Name]
[Your Address]
[City, State, ZIP Code]
[Your Email Address]
[Your Phone Number]

[Service Provider’s Name]
[Service Provider’s Address]
[City, State, ZIP Code]

Dear [Service Provider’s Name],

I am writing to formally request the cancellation of my internet and cable TV services provided by [Service Provider’s Name]. My account number is [Your Account Number], and my contract is set to expire on [Contract Expiry Date].

After careful consideration, I have decided to discontinue these services due to [briefly explain the reason for cancellation, e.g., relocating to a new area]. I kindly request that you terminate my services effective [Desired Service Termination Date], allowing me to avoid any additional charges beyond that date.

Please confirm the cancellation in writing and provide details regarding any equipment return instructions or fees, if applicable. You can reach me at [Your Email Address] or [Your Phone Number] to coordinate the return of any equipment.

I appreciate your prompt attention to this matter. I hope to conclude this process smoothly and in accordance with the terms of our agreement.


[Your Name]


Cancellation of Hotel Reservation Letter


Please use this cancellation letter sample if you have to cancel a hotel booking. Make sure you understand the refund policies and the consequences you may have.

Dear [Hotel Name],

I hope this message finds you well. I am writing to inform you of the need to cancel my reservation for [Reservation Details] at your establishment, which was scheduled for [Check-in Date] to [Check-out Date].

Unfortunately, due to unforeseen circumstances, I am unable to proceed with my travel plans and will not be able to stay at your hotel during the aforementioned dates. I apologize for any inconvenience this may cause.

I kindly request that you cancel my reservation and process a refund if applicable, according to your hotel’s cancellation policy. My reservation details are as follows:

  • Reservation Name: [Your Name]
  • Confirmation Number: [Confirmation Number]
  • Contact Information: [Your Contact Information]

I understand that there might be a cancellation fee, and I am willing to comply with your hotel’s policy in this regard.

Thank you for your understanding, and I appreciate your prompt attention to this matter. I look forward to the possibility of booking with your hotel in the future.


[Your Name]


Meeting Cancellation Email Sample


This following email is for a manager or a supervisor to cancel their meeting. It may be caused by different reasons. For example, there may be another important meeting. Senior managers invite employees to an urgent meeting. Also, there may be someone vital to the meeting who cannot attend the meeting. See the example below.

Subject: Meeting Cancellation
Good morning everyone,
I hope this email finds you all well. Following our scheduled meeting tomorrow, I have decided to cancel the meeting for two reasons. Firstly, our whole division suddenly needs to gather in an urgent  meeting. Our Division Manager just sent an invitation email yesterday afternoon. Secondly, the key person who is supposed to talk in our scheduled meeting had a car accident this morning. So, the meeting will be rescheduled. A further written notice will be delivered to you all by me as soon as possible.
Thank you for your understanding.
Best regards,
Helen Macapagay
Marketing Manager

To Remember


Cancellation letters are an indispensable part of written business communication. They provide a formal and respectful way to terminate agreements while upholding professionalism and transparency. By following the structure and tips outlined in this blog post, you can ensure that your cancellation letters are effective tools for maintaining positive business relationships even in difficult situations. Remember, the key is to communicate your decision clearly and courteously, leaving the door open for future opportunities.



Business Letter Elements


Business Letter Closings

Layout of Business Letters

Letter Phrases

Parts of Business Letters

Optional Business Letter Parts


Business Letter Book


Other Letters and External Useful Links



View Comments

Recent Posts

Sponsorship Letter Samples

A sponsorship letter is a formal document written by an individual, organization, or group seeking financial or in-kind support from… Read More

2 months ago

Insurance Letter Samples

An insurance letter is a formal written communication between an insurance company and its policyholders, potential customers, or other parties… Read More

3 months ago

Amendment Letter Samples

An amendment letter is a formal document used to modify, update, or clarify previously agreed-upon terms or agreements. This letter… Read More

3 months ago

Follow-up Letter Samples

A follow-up letter is a type of communication sent after an initial interaction, such as a meeting, interview, networking event,… Read More

3 months ago

Customer Retention Letters

Customer retention letters are an essential tool for businesses aiming to maintain positive relationships with their customers. These letters can… Read More

3 months ago

Debt Settlement Letters

Debt settlement letters are formal documents used by individuals or organizations to negotiate the terms of debt repayment with creditors.… Read More

3 months ago

This website uses cookies.

Read More