The following appreciation letter sample is written by customers who give suggestions. In addition, A reply for an appreciation letter is also provided. On top of that, we provide you with an appreciation letter sample for good customer service. It is written by customers who are satisfied with the service they have received. Please check the letters.
123 Main Street, Denpasar, Bali Phone: 62-361-567890 www.ech.com
March 09, 2020
Amanda White
1 Orchard Road, Singapore
Dear Ms. White,
We would like to thank you for your valuable suggestion that you convey through Our Guest Satisfaction Survey. At the beginning of next month, we are going to implement your suggestion. We agree with you that this would be a great help to everyone in our hotel. Ultimately, it will help us provide the best services possible to our valuable customers, including you.
We notice that you regularly stay in our hotel. Therefore, we guarantee your next visit to our hotel will be more comfortable. From the bottom of our heart, we really appreciate your suggestion. So, this will be implemented in all of our network. We also hope to see more of your suggestion in future as it will help us improve our services. If you have any other concerns that you would like to address, please feel free to contact us at 08123456789.
Sample Letters of Appreciation for Good customer Service
Dana Prawira
1 Soedirman Street
Central Jakarta,
Jakarta, Indonesia
March 09, 2021
Singapura Hotel International
1 Orchard Road, Singapore
Dear Sir,
I am writing to express how much respectfully and professionally Mr. Mathew Harris treated us. From March 1 to March 6, we stayed in your hotel and we needed a lot of help regarding our tours including the transportation in the city. It was our first time to visit Singapore. So, we were confused on the first day of our stay. To my surprise, Mr. Harris did a lot things for us beyond our expectations. Consequently, our confusion has changed into joy that we never forget. I don’t know what to say to explain how admirable he is. To sum up, he is such a personable customer service staff you should value much.
In the near future we are going to Singapore again and hope to stay in your hotel again. We hope to see your wonderful staff and great services you have delivered.
Sincerely,
Dana Prawira
Reply for Appreciation Mail
This is a reply for the appreciation letter above.
Firstly, we appreciate your letter regarding your satisfaction with our service, specially with our customer service staff, Mr. Mathew Harris. Mr. Harris is really a talented, hardworking staff who has received a lot of recognition and positive comments from our guests. Therefore, we are going to select him an employee of the month of April, 2021. Sincerely we would like to express our greatest gratitude on your invaluable comments and appreciation.
Secondly, regarding your coming back to our hotel in the near future, we are always ready to serve you to the best of our ability. Earnestly, we are pleased to see you again. Should you need anything regarding your stay and transportation, please contact us at this number 12345 or email us at cs@shi.com.
Finally, we thank you very much for the comments. We are looking forward to serving you again.
Sincerely,
Ali Mindanao
Customer Service Manager
Appreciation Letter Format
There are a few appreciation letter formats you can use. One format is good to respond to a customer suggestion and another format is suitable to appreciate a good customer service. Choose whichever format suits your situations.
Appreciation Letter Format for Suggestion
Use this appreciation letter format to help you create a letter easier and faster. We can use it to respond to a customer’s suggestion.
Letter Head
[Street Address], [City], [Province/State/Country] Phone: [Phone Number ] [Website Address]
[Date]
[Recipient’s Name]
[Recipient’s Title]
[Address]
Dear Ms/Miss/Mr./Mrs. [Last Name],
We would like to thank you for your valuable suggestion that you convey through [Media]. [Time], we are going to implement your suggestion. We agree with you that this would be a great help to everyone in our [Company/Foundation’s Name]. Ultimately, it will help us provide the best services possible to our valuable customers, including you.
We notice that you regularly [The Customer’s Action We Appreciated]. Therefore, we guarantee your [The Customer’s Action] will be [More + Adjective]. From the bottom of our heart, we really appreciate your suggestion. So, this will be implemented in all of our network. We also hope to see more of your suggestion in future as it will help us improve our services. If you have any other concerns that you would like to address, please feel free to contact us at [Phone Number].
Sincerely,
[Writer’s Name]
[Writer’s Title]
Appreciation Letter Format for a Good Customer Service
Use this template/format to appreciate a good customer service.
[Your Full Name]
[Street Address]
[City],
[State/Province/Country]
[Date]
[Recipient’s Name]
[Recipient’s Title]
[City],
[State/Province/Country]
Dear Sir,
I am writing to express how much respectfully and professionally [Customer Service Staff’s Name] treated us. [Time], we stayed in your hotel and we needed a lot of help regarding [Concerns/Matters] in the city. It was [The Reason that You Need the Help]. So, [More Detailed Reason(if possible)]. To my surprise, [The Staff’s Name] did a lot things for us beyond our expectations. Consequently, our confusion has changed into joy that we never forget. I don’t know what to say to explain how admirable he is. To sum up, he is such a personable customer service staff you should value much.
In the near future we are going to [City] again and hope to stay in your hotel again. We hope to see your wonderful staff and great services you have delivered.
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