Condolence Letter Sample | Techniques to Express Your Sympathy

As a business practitioner, we should be able to perceive a delicate and often overlooked aspect that transcends the boundaries of corporate language and strategies—the art of crafting condolence letters. While we typically associate business communication with profit margins, negotiations, and strategic plans, it is equally important to recognize its role in expressing empathy and support during times of loss and grief so that we can build a personal relationship with our clients, which can exceed the power of business relationships. In this blog post, we will spend our time analyzing the significance of condolence letters, their structure, and offering insights on how to compose them with empathy and grace. In the last section of this blog, we also provided you with a condolence letter sample and some templates.

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Condolence letters, also known as sympathy letters, serve as a channel to convey heartfelt condolences and support to individuals or families who have experienced a loss. While not a typical fixture in the business communication toolkit, they are a testament to the broader spectrum of human interactions that can be facilitated through the written word.

Understanding the Purpose of Writing Condolence Letter


Condolence letters are a means to express empathy, sympathy, and support during a difficult time. They can be sent to friends, colleagues, clients, or acquaintances who have lost a loved one. The primary purpose is to provide comfort and let the grieving person know that they are not alone in their sorrow.


How To Write a Condolence Letter

A personal letter is as important as a business letter. Therefore, we consider a personal letter to be a business letter. In business life, we cannot build a strong relationship without personal touch.  We might encounter personal touch opportunities in our business lives when we see our business partner, our customers or our colleagues in the following situations:

  • Wedding Party
  • Wedding Anniversary
  • Newly Born Baby
  • Condolence
  • Birthday
  • Promotion

When we see our friends or customers in a bad situation, it is wise to write a condolence letter.  A good condolence letter can not only ease the bad effects of the situation on the person who faces it but also strengthen our relationship with him or her. In addition, this condolence letter can represent us and our sincerity towards him or her. A good condolence letter should conclude with the following ideas:

  1. The sympathetic expressions related to the bad situation.
  2. The details of bad situations, including the dates
  3. The positive side of the bad situation


Structuring a Condolence Letter


  1. Addressing the Recipient: Begin the letter by addressing the recipient with a polite and respectful salutation. It’s essential to use their preferred title and last name unless you share a very close relationship.

  2. Expressing Sympathy: In the opening paragraph, express your condolences sincerely and directly. Use phrases like “I was deeply saddened to hear about your loss” or “Please accept my heartfelt sympathy.”

  3. Sharing Memories (if applicable): If you have a personal connection or shared memories with the deceased, you can briefly mention them in the letter. This can be comforting and show that you genuinely care.

  4. Offering Support: In the main body of the letter, express your willingness to provide support. You can offer specific help, such as running errands or providing a listening ear. Be genuine in your offer and ensure that you can follow through.

  5. Closing Remarks: Conclude the letter with another expression of sympathy and support. Use phrases like “You are in my thoughts” or “Please know that I am here for you.”

  6. Signature: Sign the letter with a warm closing, such as “With deepest sympathy” or “Yours in sympathy,” followed by your name.

Various Condolence Letter Samples


See the following: the condolence letter sample you might need to express your sympathy towards your friends, colleagues or other acquaintances. There are personal condolence letter samples as well as condolence letter samples from a company. 

Condolence  Letter Sample On Father’s Passing








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Boston Language School
1234 South Street, Boston, MA, 1-350-15364

November 4, 2020

Charles Wright
111 North Street, Boston, MA

Dear Mr. Wright:

We would like to express our great sorrow and sympathy for your father’s passing away on November 4, 2020. Although we were saddened by his loss, we are very proud to be part of his life. We have heard so much about him and his work on American English linguistics, and we believe that his work will always stay with us. We hope that you will soon find comfort in this time of sorrow.

Yours sincerely,

Bill Hassle

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Download the letter here.

Condolence  Letter  On Mother’s Passing

















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Natural Beauty Food
1234 South Street, Boston, MA, 1-350-15364

November 3, 2020

Charles Wright
Gift Restaurant
111 North Street, Boston, MA

Dear Mr. Wright:

We would like to extend our deepest sympathy on behalf of our staff at Natural Beauty Food for your mother’s passing away today. We know that you have talked many times about your mother’s misery facing her diabetes. We are really saddened, just like you are, by this, but we should share your relief that she is now in peace. She was such a wonderful woman. Please let us know if there is something we can do for you.

Yours sincerely,

Paul Brown


Download the letter here.


Sample Letter of Condolence from a Company


This sample condolence letter can be used by a company or an organization. 





















Cambridge English Course
1234 Imam Bonjol Street, Jakarta, Indonesia (62)-350-15364

December 1, 2021

Damian Hernandez
111 Gunung Sahari Street,  Central Jakarta, 12345

Dear Mr. Hernandez:

Please allow us to express our deepest sympathy on behalf of our staff at the Cambridge English Course for your wife’s passing away today. We have heard that you talked a lot about your wife’s sickness and misery. From the bottom of our hearts, we would like to show you how saddened we are by her leaving you at this time.  But we should share your relief that she rests in peace now. We really appreciate her hard work in our social activities to help our communities around the company. We will never forget her and her participation. Anytime you need our help, please call me at this number: 123456.

Yours sincerely,

Brian June

Download the condolence letter from a company from our Google Drive. See also acceptance letter samples and their significance for business here.

Condolence Letter Templates

These templates can be adapted to suit the situations you deal with.

Condolence Letter to a Colleague


[Your Name]
[Company] [Date]

[Colleague’s Name]
[Colleague’s Address]
[City, State, Zip Code]


Dear [Colleague’s Name],

I was deeply saddened to hear about the passing of your [relationship to the deceased, e.g., father]. Please accept my heartfelt condolences during this difficult time. Losing a loved one is never easy, and my thoughts are with you and your family.

[Deceased’s Name] was truly an extraordinary [mention positive qualities, e.g., individual] who made a significant impact on those fortunate enough to know them. I had the privilege of working alongside you and [him/her] for several years, and [his/her] dedication, kindness, and professionalism were always evident.

If there is anything I can do to support you during this period of mourning, please do not hesitate to reach out. Whether it’s covering tasks at work, offering a listening ear, or helping in any other way, please consider me here to assist.

Please take all the time you need to grieve and heal. Your colleagues at [Company Name] stand by you and share in your sorrow. [Deceased’s Name] will be deeply missed but will live on in our memories.

Once again, my sincerest condolences to you and your family.


[Your Name]
[Contact Information]


Condolences to a Client


[Your Name]
[Company] [Date]

[Client’s Name]
[Address] [City, State, Zip Code]


Dear [Client’s Name],

I was deeply saddened to hear about the loss of your [relationship to the deceased, e.g., father]. Please accept my heartfelt condolences during this difficult time. Losing a loved one is never easy, and my thoughts are with you and your family.

I want you to know that our entire team at [Your Company] is here to support you in any way we can during this challenging period. We understand that this is a trying time, and we are committed to making your experience with us as easy and stress-free as possible.

If there are any adjustments or accommodations you need regarding our ongoing projects or services, please do not hesitate to reach out. We are more than willing to work with you to ensure a seamless continuation of our partnership.

[Deceased’s Name] was undoubtedly a remarkable individual, and I am sure [they] will be dearly missed by all who knew them. If there’s anything specific we can do to honor [their] memory or support a cause important to [them], please let us know.

Once again, my sincerest condolences to you and your family. If there is anything I can personally do to assist, or if you simply wish to talk, please feel free to contact me at any time.

Warm regards,

[Your Name]
[Contact Information]


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